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Home > Support > Technical Support > Get Support

Get Support

Get Support

Get support for SolidWorks products, research issues and questions using the Knowledge Base and forums, and track your issues in the Customer Portal.

SolidWorks Support

Get support for SolidWorks, Simulation, SolidWorks PDM, and 3DVIA Composer products. Research issues and questions using the Knowledge Base, Forums, and submit issues when you need more help.

Free Product Support

Get support for eDrawings and 3D ContentCentral. Research issues and questions using the Knowledge Base and Forums, and submit issues when you need more help.

API Support

Get support for the SolidWorks API (Application Programming Interface). Research issues and questions using the examples, documentation, and Forums, and submit issues when you need more help.

Support Lifecycle

Support lifecycle for our 3D Mechanical CAD, Simulation, and Data Management Solutions products.

Product

Mainstream Support1

Extended Support2

SolidWorks 2010                 X  

SolidWorks 2009

               X

SolidWorks 2008
and previous

 

X


1
Mainstream support, with a current subscription service maintenance plan, includes access to technical support, resources within the SolidWorks support site, and service pack updates to issues.


2 Extended support, with a current subscription service maintenance plan, includes access to technical support, and resources within the SolidWorks support site. No further service packs will be made available for this release. 

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Technical Alerts

  • Survey: Voice of the Engineering Department
  • Available: SolidWorks 2009 SP5.1 is available for download
  • Available: SolidWorks 2010 SP2.1 is available for download
  • News: Critical Hotfix for PhotoWorks on 64-bit operating systems with SolidWorks 2009 SP5, 2010 SP1 or 2010 SP2
  • Bulletin: Important notice for customers using PhotoWorks on 64-bit operating systems with SolidWorks 2009 SP5, 2010 SP1 or 2010 SP2


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Top Solutions

  • Why are there problems using design tables, bend tables, and Excel-based BOM's since updating to SolidWorks 2010 SP2.1 on XP x64 and Vista x64 systems?
  • SolidWorks and operating system may become unstable after PhotoWorks add-in is enabled when SolidWorks processes are using more than 2GB of virtual memory. What may cause this?
  • Recommended Hot Fix for all SolidWorks 2010 x64 Edition users
  • What could cause SolidWorks 2010 to crash on startup, shortly after the splash screen appears?
  • Why doesn't double-clicking a file reference bring up the Browse dialog since updating to SolidWorks 2009 SP5 or SolidWorks 2010 SP1 ?


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