SolidWorks Support
Get support for SolidWorks 3D CAD, SolidWorks Simulation, and SolidWorks Enterprise PDM products.
Support Eligibility
Customers who have active SolidWorks Subscription Service get full support access to VAR technical support resources, Knowledge Base, resources within the SolidWorks support site, and service pack updates.
Getting Support
For questions or issues with these products you may:
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Search the Knowledge Base for answers*
The Knowledge Base has a wealth of information, including Knowledge Base Solutions, existing SPRs (bugs), documentation, etc. -
Ask questions in the SolidWorks Forums
The forums are a great place to interact with other users and get questions answered. -
Contact your local Value Added Reseller (VAR)*
If you do not find the answer to your questions, contact your VAR and log the issue to get more help.
Service Packs*
Service Packs provide updates to a major version for known problems.
Hotfixes*
Hotfixes address business-critical issues that typically affect a small number of users, are distributed upon request, and are specific to a Service Pack.
Service Packs and Hotfixes are available until the end date listed below. Technical support is available past the end date, but is limited to non-software (Service Packs and hotfixes) solutions. Some issues may not be addressable due to technical limitations.
SolidWorks Product Support Lifecycle*
| Product | End Date | VAR Support | Service Packs | Hotfixes |
| SolidWorks 2012 | 12/31/2013 |  |
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| SolidWorks 2011 | 12/31/2012 | |
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| SolidWorks 2010 | 12/31/2011 | |
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| SolidWorks 2009 and previous |
1/31/2011 | |
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| SolidWorks 2D Editor | 12/31/2012 | |
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* Requires a Subscription Service contract.
For more information on Subscription Service, click here.
