Technical Support

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About SolidWorks Technical Support

Technical support for SolidWorks productsand related products is provided via the methods described below and by our VAR's (Value-Added Resellers). These issues are assigned a SR (Service Request) tracking number and can be tracked on the Customer Portal.

SolidWorks Support

	Search the SolidWorks Knowledge Base
	Search the Knowledge Base for existing solutions to your questions.
	Ask other Community members **
	Interact and ask questions within the Discussion Forums.
	Get Additional Help
	Contact your VAR (Value Added Reseller), login to the Customer Portal or review the information on the Technical References for other references.

Free Product Support

	Search the Free Products Knowledge Base
	Search the Knowledge Base for existing solutions to your questions.
	Ask other Community members **
	Click here to discuss eDrawings with other users Click here to discuss DWG related products with other users
	Review FAQ's (Frequently Asked Questions)
	Click here to review eDrawings FAQ's Click here to review DWG FAQ's

SolidWorks Support Lifecycle

Support lifecycle for our 3D Mechanical Design Solutions (SolidWorks), Analysis Tools (COSMOS), and Data Management Solutions (PDMWorks) products.

Product	Mainstream Support (2)	Extended Support (3)
SolidWorks 2008 (1)	X
SolidWorks 2007 (1)		X
SolidWorks 2006 (1)		X
SolidWorks 2005 (1)		X
SolidWorks 2004 (1)		X
SolidWorks 2003 (1)		X

Note:
(1)	Includes SolidWorks, SolidWorks Professional, SolidWorks Premium, and all COSMOS products.
(2)	Mainstream support, with a current subscription service maintenance plan, includes access to technical support, resources within the SolidWorks support site, and service pack updates to issues.
(3)	Extended support, with a current subscription service maintenance plan, includes access to technical support, and resources within the SolidWorks support site. No further service packs will be made available for this release.

= Requires a valid subscription service contract.
** = Requires a Customer Portal login.